Dear Anne-Rita Solano,

I hope this email finds you well.

I am writing to address an issue regarding your recent purchase with us.

It has come to our attention that there was a system error which incorrectly applied a discount to your invoice (#369). We sincerely apologize for any inconvenience this may have caused you.

We kindly request that you make the payment for the full amount GHS 3735 of the invoice, as originally intended. Your prompt attention to this matter would be greatly appreciated.

Once again, please accept our apologies for the glitch in our system. Should you have any questions or need further assistance, please don't hesitate to contact us.

Thank you for your understanding and cooperation.

Best regards,